Refund & Return Policy

Updated on: 03 April, 2026

This Refund and Return Policy applies to purchases made through https://foxxner.com and is operated by FOXXNER (by BSB Ventures).

1. Overview

We aim to ensure customer satisfaction by providing quality stationery products. If you are not satisfied with your purchase, you may request a return or refund, subject to the conditions below.

2. Eligibility for Returns

You may request a return if:

The product is damaged, defective, or incorrect
The request is raised within 3 days of delivery
The product is unused and in its original condition with packaging

3. Non-Returnable Items

The following are not eligible for return:

Used or damaged products (not due to our fault)
Customised or personalised items
Bulk or institutional orders (unless defective)

4. Return Process

To initiate a return:

Contact us at contact@foxxner.com
Provide order details and issue description
Attach images (if applicable)

Once approved, instructions will be provided.

5. Refund Policy

Refunds will be processed only after inspection of returned items
Approved refunds will be issued within 5–7 business days
Refunds will be made to the original payment method

6. Replacement Policy

In case of damaged or incorrect products:

We may offer a replacement instead of a refund
Replacement is subject to product availability

7. Shipping Costs

Return shipping may be borne by the customer unless the issue is from our side
Original shipping charges (if any) are non-refundable

8. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible

9. Limitation of Liability

FOXXNER shall not be liable for:

Minor variations in product appearance
Delays caused by logistics partners

10. Legal Jurisdiction

This policy is governed by the laws of India.

Jurisdiction:
All disputes shall be subject to the courts of Shivamogga, Karnataka, India.

11. Contact Information

FOXXNER (by BSB Ventures)
Email: contact@foxxner.com
Location: Karnataka, India